CEO email addresses
 
 
It is a well known fact that if you find yourself corresponding with a customer relations department, then you are in the wrong place, as ultimately very few complaints dealt with in these departments are resolved to the passenger's complete satisfaction.
 
When an airline's customer relations department has been unable or unwilling to resolve a passenger's complaint, the passenger could try taking their complaint to the CEO (Chief Executive Officer) or the Chairman, of the airline concerned.
 
Many airline CEO's are cushioned from passenger complaints by the various departments within the airline and so many of them never get to find out the reality of just how many complaints the airline has received or how much anger and frustration they have created in their passengers. Thus, many CEO's have no concept of reality when it comes to how their passenger's feel about the airline and just how much bad publicity a passenger can create in an effort to vent their anger and frustration.
 
The CEO's go about their daily business either blissfully unaware of the problems that passengers have encountered, or they just don't care. By contacting the CEO of an airline, a passenger will at least find out which one of these it is!
 
If a passenger comes across a CEO that cares, he will probably be able to resolve their complaint without further upset. If not, a passenger can simply initiate legal proceedings against the airline, since having explored every other avenue, that would be the only option open to them.
 
Alerting other passengers to how a particular airline treats complaints is also a good idea in order to air your complaint as fully as possible. Contacting travel organisations, such as regulatory bodies, parliament, television (particularly consumer programs), radio, newspapers and posting on the Internet are all useful tools in forcing an airline to listen to it's passengers.
 
If you want to try contacting an airline CEO about a complaint, try the relevant email address below, or send a letter to the CEO. Always mark any correspondence "private and confidential", including the subject box on an email, as this way you can be sure that your correspondence will reach the correct person, who will hopefully take the complaint seriously and deal with it fairly.
 

CEO email addresses:
 

 
Aegean Airlines

Theodoros Vasilakis
Chairman/MD
TV@aegeanair.com


Aegean Airlines
31 Viltanioti Str.
145 64 Kifisia
Tel: +30 210 62 61 700
Fax: +30 210 62 61 900
 Aer Lingus

Dermot Mannion
CEO



John Sharman Chairman
Aer Lingus Ltd
Dublin Airport
Dublin
Ireland
Tel: +
Fax: +

 
 
  Aeroflot

Valeri Mikhailovich Okulov
Director General/CEO
VOkulov@Aeroflot.ru
 
Aeroflot Russian Airlines
Leningradsky Prospekt 37

Bldg 9
Moscow 125167
Russia
Tel: +
Fax: +
 Aerolineas Argentinas
 
Antonio Mata
CEO
Antonio.Mata@aerolineas.com.ar
 
Aerolineas Argentinas
Bouchard 547
9th Floor
1106 Buenos Aires
Argentina
Tel: +
Fax: +
 Aeromexico
 
Gilberto Perezalonso
CEO
ceo@aeromexico.com.mx
 
Aeromexico
Paseo de la Reforma 445
Col. Cuauhtemoc
Mexico City, D.F. 06500
Mexico
Tel: + (52) 55 5063 4000
Fax: +
 
     
 
     
 
Air Baltic
 
Bertolt Martin Flick
President/CEO
Bertolt.Flick@AirBaltic.lv
 
Air Baltic
Riga International Airport
Marupes pag.
Riga LV-1053
Latvia
Tel: +371 7207069
Fax: +371 7207369
Air Canada
 
Montie R Brewer
President/CEO
Montie.Brewer@aircanada.ca
 
Air Canada Inc.
P.O. Box 14000
Quebec
H4Y 1H4
Canada
Tel: +1 (514) 422 5000
Fax: +1 (514) 422 5789
Air Dolomiti

Michael Kraus
CEO/Managing Director
MKraus@airdolomiti.it
 
Air Dolomiti S.p.A.
Via Senatore Antonio Tambarin 36
I-34077 Ronchi dei Legionari
Italy
Tel:
Fax:
 
 
Air France
 
Jean-Cyril Spinetta
Chairman/CEO
JCSpinetta@airfrance.fr
 
Air France
45 rue de Paris
95747 Roissy CDG Cedex
France
Tel: +
Fax: +
Air Jamaica
 
Aubyn Hill
CEO
AubynHill@airjamaica.com
Vincent M Lawrence Chairman
 
Air Jamaica
72-76 Harbour Street
Kingston
Jamaica
Tel:
Fax:
Air Malta
 
Ernst Funk
CEO
Ernst.Funk@airmalta.com.mt
 
 
Air Malta plc
Head Office
Luqa, LQA 01
MALTA
Tel: +356 2169 0890, 2299 9000
Fax: +356 2167 3241
 
 
Air Mauritius
 
Megh Pillay
Managing Director
Megh.Pillay@airmauritius.com
Arjoon Suddhoo Chairman
 
Air Mauritius Ltd
Air Mauritius Centre
President John Kennedy Street
Port Louis
Mauritius
Tel: 207 7070
Fax: 208 8331
 
Air Namibia
 
Kosmos Heinrich Egumbo
Managing Director
KHEgumbo@airnamibia.com.na
Leake Hangala Chairman
 
Air Namibia (PTY) Ltd
Trans Namib Building
Bahnhofstreet
P.O.Box 731
Windhoek
Namibia
Tel: +264-61-2996000
Fax: +264-61-299 6168
Air New Zealand
 
Ralph Norris
CEO
Ralph.Norris@airnz.co.nz
John Palmer Chairman
 
Air New Zealand Ltd
Quay Tower
29 Customs St West
Auckland
New Zealand
Tel: 09 336 2400
Fax: 09 336 2401
 
 
Air Slovakia
 
Augustin Bernat
CEO
Bernat@airslovakia.sk
 
Air Slovakia BWJ
Pestovatelska ul.c. 2
821 04 Bratislava
Slovakia
Tel/Fax: +421 2 4342 2744
Tel/Fax: +421 2 4342 2742
Alaska Airlines
 
William S Ayer
Chairman/President/CEO
WilliamAyer@Alaskaair.com
 
Alaska Airlines
P.O. Box 68900
Seattle
WA 98168
USA
Tel:
Fax:
Alitalia
 
Giancarlo Cimoli
President/CEO
 
 
Alitalia Linee Aeree Italiane S.p.A.
111, Viale Alessandro Marchetti
00148 Rome
Italy
Tel. +39-06.65626513 / +39-06.65626161
Fax +39-06.65627603 / +39-06.65622055
 
 
American Airlines
 
Gerard J Arpey
Chairman/President/CEO
Gerard.Arpey@AA.com
 
American Airlines
AMR Corp
4333 Amon Carter Boulevard
Fort Worth, TX 76155
USA

Tel: + 1(817) 963-1234
Fax: + 1(817) 967-9641
 
Atlantic Airways
 
Magni Arge
Managing Director
magni@atlantic.fo
Christian Andreasen Chairman
 
Atlantic Airways
Vagar Airport
FO -380 Sørvágur
Faroe Islands
Tel: +298 341 000
Fax: +298 341 001
Austrian Airlines
 
Vagn Soerensen
CEO
Vagn.Soerensen@aua.com
 
Austrian Airlines
Fontanastrasse 1
Vienna
A – 1107
Austria
Tel: +
Fax: +
 
     
 
Braathens
 
Petter Jansen
President
Petter.Jansen@Braathens.no
 
SAS Braathens
Oksenoyveien 3
Fornebu
Oslo
N 1330
Norway
Tel: + 47 67 59 70 00
Fax: +
British Airways

Willie Walsh
CEO

Martin Broughton Chairman
 
British Airways Plc
Waterside

Harmondsworth
West Drayton UB7 0GB

United Kingdom
Tel: +
Fax: +
BMI
 
Nigel Turner
CEO
Nigel.Turner@BritishMidland.com
Michael Bishop Chairman
 
BMI
Donington Hall
Castle Donington
Derby
DE74 2SB
United Kingdom
Tel: +44 01332 854000
Fax: +
 
     
 
Cathay Pacific
 
Philip Chen
CEO
philipchen@cathaypacific.com
David Turnbull Chairman
 
Cathay Pacific Airways Ltd
5/F South Tower
Cathay Pacific City
8 Scenic Road
Hong Kong International Airport
Lantau
Hong Kong
Tel: +
Fax: +
 
China Airlines
 
Hsing-Hsiung Wei
President
Wei@china-airlines.com
Yao-Chung Chiang Chairman
 
China Airlines
131, Sec. 3, Nanking E. Rd
Taipei
Taiwan
Republic of China
Tel: (02) 2715-1212 / 2715-2233
Fax: (02) 2514-6005
Continental Airlines
 
Lawrence Kellner
Chairman/CEO
Larry.Kellner@coair.com
Jeffery Smisek President
 
Continental Airlines
1600 Smith Street
Houston, Texas 77002
United States
Tel: +1 (713) 324-2950
Fax: +1 (713) 520-6329
 
     
 
Croatia Airlines
 
Ivan Misetic
President/CEO
Ivan.Misetic@croatiaairlines.hr
 
 
Croatia Airlines
Savska Cesta 41
10000 Zagreb
Croatia
Tel:
Fax:
 
CSA Czech Airlines
 
Jaroslav Tvrdik
Chairman/President
Jaroslav.Tvrdik@csa.cz
 
 
CSA Czech Airlines
Kolejni 2
Praha 6
160 08
Czech Republic
Tel:
Fax:
 
 
Delta Airlines
 
Gerald Grinstein
CEO
GG@Delta.com
 
 
Delta Airlines Inc
1030 Delta Boulevard
Atlanta
GA 30320-6001
USA
Tel: 404-715-2600
Fax:
Denim Air
 
Matthijs Boertien
CEO
M.Boertien@Denimair.nl
 
 
Denim Air
Lucathavenweg 31
Eindhoven
5657 EA
Netherlands
Tel: +31 (0) 40/ 235 21 00
Fax:
 
 
 
Easyjet
 
Ray Webster
CEO
Ray.Webster@easyjet.com
Colin Chandler Chairman
 
EasyJet Airline Company Limited
Easyland
London Luton Airport
Bedfordshire
LU2 9LS
UK
Tel:
Fax:
Egyptair
 
Sherif Galal
Chairman/CEO
al.chairman@egyptair.com.eg
 
 
Egyptair
Adminsterial Complex
Cairo Airport Road
Cairo
Egypt
Tel: +202 2681730
Fax +202 6964996
Emirates Airline
 
Maurice Flanagan
President
Flanagan@Emirates.com
Ahmed Ben Saeed Al-Maktoum Chairman
 
Emirates Airline
P.O.Box 686
Dubai
U.A.E.
Tel: +971-4-228151
Fax: +971-4-239817
 
 
Finnair
 
Keijo Suila
President/CEO
Keijo.Suila@Finnair.com
 
Finnair
Helsinki-Vantaa Airport
Tietotie 11 A

01053 FINNAIR
Finland
Tel: +358 (0)9 818 81
Fax: +
 
Flybe
 
Jim French
Chairman/Managing Director
JimFrench@flybe.com
 
Flybe
Jack Walker House
Exeter International Airport
Exeter
Devon
EX5 2HL
United Kingdom
Tel: +01392 366669
Fax: +01392 366151
Frontier Airlines
 
Jeff S. Potter
President/CEO
JPotter@flyfrontier.com
 
Frontier Airlines Inc
7001 Tower Road
Denver
CO 80249-7312
USA
Tel: +720-374-4200
Fax: +720-374-4375

GB Airways
 
John Patterson
Managing Director
John.Patterson@gbairways.com
James Gaggero Chairman
 
GB Airways Ltd
The Beehive
Beehive Ring Road
Gatwick Airport
West Sussex
RH6 OLA
United Kingdom
Tel: +44 (0) 1293 664239
Fax: +44 (0) 1293 66421
Gulf Air
 
James Hogan
President/CEO
James.Hogan@gulfairco.com
 
Gulf Air
PO Box 138
Manama
Kingdom of Bahrain
Tel: +973-17338888
Fax: +973-17335568
 

Helios Airways
 
Demetris Pantazis
Managing Director
D.Pantazis@helios-airways.com
Andreas Drakou Chairman
 
Helios Airways
22 Nietzsche Street
Ria Court 9, 1st Floor
P.O. Box 43028
CY-6028
Larnaca Airport
Cyprus
Tel: +357 24 815 700
Fax: +357 24 815 701
 

Iberia
 
Angel Mullor
CEO
AMullor@Iberia.es
 
Iberia
C/Velázquez 130
28006 Madrid
Spain
Tel: +34 91 5877334 / 91 5877496
Fax: +34 91 5877043
 
 
Iceland Air
 
Jon Karl Olafsson
CEO
JonKarl@Icelandair.is
Ragnhildur Geirsdottir Group CEO
 
Icelandair
Reykjavik Airport
Reykjavik
Iceland
Tel:
Fax:
Japan Airlines International
 
Toshiyuki Shinm