Date of this letter Your Name Your Address Town/City County Postcode/ZIP
Name of Airline Address of Airline Town/City County Postcode/ZIP

Dear Sirs,

Re: Flight No: (the number of the flight), Date: (the date of the flight), From: (Your place of departure, for example, London Heathrow), To: (your place of arrival, for example, New York JFK).

On arrival at (name of your arrival airport), I discovered that my luggage was missing and I informed your ground staff of this, they completed a PIR and gave me a copy. As it is now (number of days since your flight, for example 3 days) since my flight and my luggage has not yet been located, I am writing to formally lodge a complaint regarding my missing luggage. When I checked in at (name of your departure airport), I declared the value of my luggage to be (the amount you declared your luggage to be valued at, for example, £12,000 – only use this sentence if you declared the total value of your luggage during check in) and asked your staff to take good care of my luggage.

I hereby give (name of the airline) 21 days to deliver my luggage to me, failing which, I will expect you to reimburse me for the loss of my luggage in it’s entirety including associated costs.

In the meantime, I will purchase replacement items which I need urgently and are necessary for my stay. I will forward copies of the receipts to you and expect reimbursement for these items. In the event that my luggage is located, I will expect (name of the airline) to either deliver my missing luggage to me, or if I am forced to collect my luggage, then I will claim for travel, hotel, and any other out of pocket expenses.

I await your urgent reply to my complaint.

Yours Sincerely.

(Your Name)